Money Back Guarantee Policy

At QUANTUMTRACE, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to ensure your peace of mind. Please review the terms and conditions below:

Eligibility

• Our Money Back Guarantee applies to all products and services purchased directly from QUANTUMTRACE.
• Requests for refunds must be made within 30 days of the original purchase date.
• Products must be returned in their original condition, including all packaging and accessories.

How to Request a Refund

1. Contact our customer service team at support@quantumtrace.africa to initiate your refund request.
2. Provide your order number and the reason for your refund request.
3. Our team will guide you through the return process and provide you with a return authorization number.

Refund Processing

• Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

Exceptions

Certain items may not be eligible for a refund due to their nature. These include digital downloads, customized orders, and products marked as final sale. Please refer to the product description or contact our support team for more information.

Contact Us

If you have any questions about our Money Back Guarantee Policy, please reach out to us at support@quantumtrace.africa. We are here to help and ensure your experience with QUANTUMTRACE is satisfactory.